Logo

Privacy Policy

Last Updated: 25/04/2025

At Whisdr, we respect your privacy and are committed to protecting your personal data. This Privacy Policy (“Policy”) outlines how we collect, use, and safeguard your information when you use our platform.

Whisdr is a trading name of Kooz Platforms Ltd, a company incorporated under the laws of England and Wales, with company number 16462133 and registered office at 338A Regents Park Road, Office 3 and 4, London, N3 2LN, United Kingdom.

“Members” refers to users who publish, offer, search for, or book services through Whisdr. “Service Providers” are Members who offer services, and “Guests” are Members who book services.

In this Policy, “you” and “your” refer to any Member of the Whisdr platform (including both Guests and Service Providers). “We,” “us,” “our,” or “Whisdr” refers to the Whisdr entity.

By using our services, you agree to the collection and use of your data as described in this policy.

Table of Contents

1. Information We Collect

Personal Information: We collect personal details such as your name, email address, phone number, and payment information.

User-Generated Content: This includes reviews, messages, and any content you provide.

Usage Information: We collect data such as your IP address, device information, and browsing patterns.

Cookies: We use cookies to enhance your user experience. For more information, refer to our Cookie Policy.

Payment Information: Payment details are processed securely by third-party providers and are not stored by Whisdr.

2. How We Use Your Information

We use your information to:

  • Facilitate bookings and communication between Guests and Service Providers.
    • Improve and personalize your experience on the platform.
  • Ensure the safety and security of the platform.
  • Comply with legal obligations.

We may send you transactional or reminder emails related to the services or transactions you have made with us. These emails are strictly informational and are not used for marketing purposes.

3. Data Sharing

We may share your information with:

  • Service Providers and Guests to facilitate bookings.
  • Third-Party Service Providers who assist us in operating the platform.
  • Legal Authorities if required by law.

4. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

5. Your Rights

Under the EU General Data Protection Regulation (EU GDPR) and the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

  • Right of access - You can request access to the personal data we hold about you.
  • Right to rectification - You can ask us to correct inaccurate or incomplete personal data.
  • Right to erasure - You can request the deletion of your personal data.
  • Please note that even if your account is deleted, your reviews and ratings may remain publicly visible.
  • Right to data portability - You can request to receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
  • Right to object - You can object to the processing of your personal data in certain circumstances, including when we rely on legitimate interests.
  • Right to restriction of processing - You can request the limitation of how your data is processed under certain conditions.

We may display your first name and the initial of your surname alongside any public comments or reviews you submit, unless you choose to anonymize your profile. This is based on our legitimate interest in promoting trust and transparency within the Whisdr community. If you wish to anonymize your profile, you can do so through your user settings or by contacting us.

To exercise any of these rights, please contact us at info@whisdr.com.

6. Children's Privacy

Our platform is not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such a collection, we will take steps to delete it.

7. Security of Your Data

We implement measures to protect your data from unauthorised access. However, no data transmission method is entirely secure, and we cannot guarantee full security.

8. Changes to This Privacy Policy

We may update this policy. Material changes will be communicated via email or through the platform.

10. Cookies and Tracking

We use only essential cookies that are necessary for the proper functioning of our website. These cookies do not collect personal data or track your behavior. For more information, refer to our Cookie Policy

11. International Data Transfers

If your personal data is transferred to countries outside your region (e.g., from the EEA or UK to the United States), we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission.
  • Transfers to countries deemed by the European Commission to provide adequate protection.

You can request more information about these safeguards by contacting us at info@whisdr.com.

12. Automated Decision-Making

We do not engage in automated decision-making that significantly affects your rights.

13. User Rights Under CCPA

California residents have specific rights under the California Consumer Privacy Act (CCPA). You can request access to, deletion of, or opt-out from the sale of your personal data by contacting us.

14. Contact Information

For questions regarding this policy or to exercise your rights, please contact us at info@whisdr.com.