Terms of Service

Definitions

In these Terms of Service, "you" and "your" refer to any Member of the Whisdr platform (including both Guests and Service Providers). "We", "us", "our", or "Whisdr" refers to the Whisdr entity.

Table of Contents

• •Introduction
• •Guest Terms
• •Service Provider Terms
• •Booking, Payment, and Cancellations
• •Member Responsibilities
• •Reviews and Feedback
• •Platform Rules
• •Force Majeure
• •Limitation of Liability
• •Termination and Account Deletion
• •Dispute Resolution
• •Third-Party Services
• •Changes to Terms of Service
• •Contact Information

1. Introduction

Whisdr is a platform that connects Guests seeking treatment, accommodation, and other services with Service Providers offering those services. As a Member, you are either a Guest (someone booking services) or a Service Provider (someone offering services). The platform provides a space for both parties to communicate and arrange bookings.

Whisdr is a trading name of Kooz Platforms Ltd, a company incorporated under the laws of England and Wales, with company number 16462133 and registered office at 338A Regents Park Road, Office 3 and 4, London, N3 2LN, United Kingdom.

Whisdr serves as a venue for Service Providers to offer services and for Guests to search for and book those services. Whisdr is not directly involved in the provision of services but facilitates communication and payment processing between Guests and Service Providers.

Any agreement formed between a Guest and Service Provider is independent, and Whisdr is not responsible for fulfilling those agreements, except as outlined in this Policy.

Whisdr acts solely as a limited payment collection agent on behalf of the Service Provider, for the purpose of accepting payments from Guests.

By using our platform, you agree to these Terms. If you do not agree, please refrain from using our services.

2. Guest Terms

Eligibility: You must be at least 18 years old and legally capable of entering into contracts to use Whisdr.

Searching: You can search for services by category, location, and availability. You can access detailed pages that include service descriptions, photos, reviews, and pricing.

Contracting with Service Provider:

You can communicate with the Service Providers in writing or via video call.

Whisdr does not review or monitor your communications with Guest unless there is a dispute.

Due to the potential sharing of sensitive data, such as health information, Whisdr will not record your video calls (if applicable). If desired, you may record your video calls at no additional cost using the built-in recording feature of the video conferencing tool. Please ensure that the information you share with the service provider is relevant only to the specific service you have selected.

Booking: When you book services, you agree to the terms set by the Service Provider, including service fees. After paying the deposit amount of the agreed service fees, a Service Agreement (“Agreement”) is created between you and the Service Provider.

Cancellation and Refund: You may cancel agreements as per the refund option set by the Service Provider. Please carefully review the refund option provided to you by the Service Provider before making an agreement. Refunds, if applicable, will be processed after deducting any applicable bank transaction fees.

If unexpected situations arise before you receive a service(s), you can request a withdrawal from the agreement. You must prove these situations with evidence. These situations are as follows:

• Service Provider acting contrary to the agreement
  • Service Provider offering additional services outside the agreed service
  • Service Provider demanding more than the agreed payment amount
  • Service Provider stating that it will provide service on a date other than the agreed date range
• Service Provider not being at the current location
• Inability to communicate with the Service Provider
• Doubt in the quality of service(s) to be provided
  • The descriptions and photographs shared by Service Provider are misleading
  • Facilities do not have the infrastructure to provide the service
  • Facilities lack the necessary hygiene

Cancellation and refund requests requested for these situations do not guarantee that a refund will be made to you. We will get back to you after completing the necessary investigations and verifications.

When requesting withdrawal from the agreement, please share with us via email info@whisdr.com evidence such as correspondence, screenshots, photographs, etc. with the Service Provider supporting the above reasonable grounds and the services provided to you by the Service Provider until then (e.g. flight ticket, airport transfer, accommodation, interpreter, clinic transfer).

Guest Responsibilities: Ensure you meet the eligibility requirements for services. Inform the Service Provider of any relevant medical or travel details (age, allergies, health conditions, etc.). You are also responsible for securing any necessary travel documents, such as visas. Provide the Service Provider with the documents required for the services you request (e.g., airline tickets, accommodation) and your travel documents as written in official documents.

3. Service Provider Terms

Eligibility: To offer services on Whisdr, Service Providers must provide official documentation proving their ability to provide services (e.g., accreditations, medical certifications, work permits). Providing these documents does not mean that you are a member of Whisdr. Whisdr checks these documents itself or with 3rd parties and decides on your suitability for the platform.

Whisdr reserves the right to verify the provided documents.

In the event of any renewal, modification, cancellation, or other changes to the documents you have submitted to Whisdr, you are required to promptly inform Whisdr and resubmit the updated, valid documents for verification.

In such cases, please immediately suspend providing services to Guests on the Whisdr platform until you have obtained the necessary valid documents, shared them with Whisdr for review, and received approval.

Failure to comply with this requirement or detection of non-compliance by Whisdr may result in the indefinite suspension of your account.

Service Listings: After being accepted as a member, Service Providers must fill out a profile, services, descriptions, pricing, and upload relevant photos and documents. You must maintain accurate, up-to-date listings and service information.

Contracting with Guests: Service Providers must respond to inquiries and clearly communicate terms, including risks, requirements, and pricing. Once a Guest books a service, a contract is formed. As a Service Provider, you must respond to requests from Guests within 3 days.

Whisdr does not review or monitor your correspondence with Guest unless there is a dispute, and your video calls are not recorded, considering that sensitive data such as health may be shared. Please ensure the security of the information obtained in the conversations with Guest in accordance with the necessary data regulation rules (e.g. GDPR, CCPA).

Cancellation and Refund: Agreements are cancelled according to the refund option determined by the Service Provider. Please remind the Guest of the refund option offered by you before making an agreement.

If the Guest requests cancellation and cannot benefit from the refund option you offer, Whisdr will pay you the remaining amount after the Service Fee is deducted, as if the service had been provided.

If unexpected circumstances arise before Guest receives a Service(s), Guest may request withdrawal from the agreement. These situations must be proven by the Guest with evidence. These situations are as follows:

• Service Provider acting contrary to the agreement
  • Service Provider offering additional services outside the agreed service
  • Service Provider demanding more than the agreed payment amount
  • Service Provider stating that it will provide service on a date other than the agreed date range
• Service Provider not being at the current location
• Inability to communicate with the Service Provider
• Doubt in the quality of service(s) to be provided
  • The descriptions and photographs shared by Service Provider are misleading
  • Facilities do not have the infrastructure to provide the service
  • Facilities lack the necessary hygiene

The withdrawal from the agreement request is evaluated within the framework of the reasons and evidence claimed by Guest and Service Provider is expected to respond to the request within 3 days. If no response is received to the request, Service Provider waives its right to defend itself and Whisdr evaluates and concludes with the available evidence.

If Guest's request is accepted as correct, Whisdr reserves the right to suspend Service Provider's account.

Responsibilities:Service Providers are responsible for ensuring they comply with all local laws, regulations, and certifications required to provide their services. This includes providing necessary health and safety information, managing bookings, and processing personal data in accordance with applicable laws.

4. Booking, Payment, and Cancellations

Booking Confirmation:When guests pay a deposit for the agreed-upon service fees, an agreement is automatically formed between the guest and the service provider. The deposit payment to Whisdr constitutes the first part of your payment obligation to secure your spot. Service providers are required to adhere to the terms of the agreement.

Payments:Guests must fulfill the requirements of the agreed payment plan in order to request the agreed-upon services. The remaining balance must be paid directly to the service provider before the services are rendered. Payments are processed securely through third-party services. Whisdr acts solely as a limited payment collection agent on behalf of the service provider in these transactions. Service Providers agree to pay Whisdr a service fee based on their membership plan.

Cancellations:Cancellations are subject to the Service Provider's refund option. Please refer to the Service Provider's refund option before confirming an agreement.

For more information, refer to our Payment Policy.

5. Member Responsibilities

Guest Responsibilities:Provide accurate information to Service Providers. Ensure you meet any health requirements, provide necessary travel documents, and complete bookings in accordance with the Service Provider's requirements.

Service Provider Responsibilities:Ensure service descriptions are accurate and up-to-date. Respond to Guest inquiries in a timely manner and provide the necessary services as agreed.

Service Providers must ensure that all services meet legal and ethical standards, including obtaining the necessary certifications and licences. They must also adhere to privacy laws and process personal data in compliance with our Privacy Policy.

6. Reviews and Feedback

Guest Reviews:After receiving services, Guests can leave reviews. These reviews must be respectful, accurate, and free of discriminatory or offensive content. Whisdr reserves the right to remove inappropriate content.

7. Platform Rules

Communication:Communication between Guests and Service Providers must be respectful and conducted primarily through the platform. After an agreement is created, personal contact details will be shared.

Accuracy:All information provided by Guests and Service Providers must be accurate. Whisdr is not responsible for any issues arising from incorrect or misleading information provided by users.

8. Force Majeure

Whisdr is not liable for any failure or delay in providing services due to events beyond our control, including natural disasters, pandemics, government regulations, or other unforeseen circumstances.

9. Limitation of Liability

Whisdr acts as a facilitator and is not responsible for the quality, safety, legality, or suitability of the services provided by Service Providers. We limit our liability to the maximum extent permitted by law.

10. Termination and Account Deletion

You may terminate your account at any time. To request the deletion of your account and any associated personal data, please contact us at info@whisdr.com.

In accordance with data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable privacy regulations, please note that certain information may continue to be retained by Whisdr after your account is deleted. This includes, but is not limited to:

Comments and ratings you have submitted (which may continue to be displayed using your first name and the initial of your surname), Financial and accounting records necessary for compliance with legal and tax obligations, Data required for the establishment, exercise, or defense of legal claims. Such data is retained only to the extent necessary and for the duration required to fulfil our legal obligations or legitimate interests, and in accordance with statutory retention periods set by applicable laws.

We are committed to protecting your privacy and ensuring that your personal data is handled transparently, securely, and in compliance with all relevant data protection regulations.

11. Dispute Resolution

Any disputes will be resolved through binding arbitration under the London Court of International Arbitration Rules, in London. Users waive the right to class actions.

12. Third-Party Services

Whisdr may use third-party applications or services in its platform infrastructure. By using these third-party services, you agree to their terms of use as well.

13. Changes to Terms of Service

Whisdr may update these Terms periodically. We will notify you of significant changes through the platform or via email. Continued use of the platform constitutes acceptance of the updated Terms.

14. Contact Information

For questions or concerns about these Terms of Service, please contact us at info@whisdr.com.